Terms of Service

Last updated: August 4, 2026 · Canada — launching in St. John's, Newfoundland and Labrador

1. The agreement

These Terms are a contract between you and Texti AI Mobility Inc., a Newfoundland and Labrador corporation ("we", "us"). You accept them by creating an account or using the service — including sending a booking request to our WhatsApp number. If you drive with Texti AI Mobility Inc., the Driver Terms in section 6 also apply to you. If you do not agree, do not use the service.

2. What Texti AI Mobility Inc. is (and isn't)

Texti AI Mobility Inc. is the contracting supplier and merchant of record for the passenger-facing service. Texti AI Mobility Inc. requests, matches, prices, dispatches, tracks, charges, and receipts each ride. Transportation fulfilment is performed for Texti AI Mobility Inc. by independent drivers who are not employees, agents, or representatives of the company. Your passenger contract and payment are with Texti AI Mobility Inc.; the assigned driver remains independently responsible for safely and lawfully operating the vehicle.

The service is delivered through WhatsApp, which is operated by Meta and subject to Meta's own terms. Texti AI Mobility Inc. is not affiliated with Meta, Stripe, VoPay, Google, or OpenAI; those providers process parts of the service under their own terms.

3. Who can use Texti AI Mobility Inc.

• Riders must be the age of majority in their province (19 in Newfoundland and Labrador) and hold a WhatsApp account in their own name. Minors may ride only when accompanied by an adult account holder.
• Drivers must meet the requirements in section 6.
• One account per person; you are responsible for activity on your account and for keeping your security PIN private. We may suspend accounts used fraudulently, abusively, or unsafely.

4. Fares and payments

• Upfront pricing: before you confirm a booking you see the estimated fare, calculated from base rate, distance, and time. Where demand is unusually high a surge multiplier applies and is disclosed in the estimate.
• Currency: all amounts are in Canadian dollars (CAD).
• Taxes: passenger fares are quoted tax-inclusive. For rides beginning in Newfoundland and Labrador, the fare includes 15% HST. Texti AI Mobility Inc. charges, collects, records, and remits the passenger-facing HST and identifies itself as supplier on the final receipt.
• Payment method: all fares are paid through a supported card linked securely through Stripe or a linked PayPal account. Newfoundland and Labrador's Transportation Network Company Regulations require all payment to flow through the platform — drivers cannot accept cash. Card details go directly to Stripe; Texti AI Mobility Inc. never receives or stores card numbers.
• Authorization and capture: Texti AI Mobility Inc. places a temporary authorization for the locked fare before contacting a driver. Payment is captured after the completed trip; an authorization is voided when no charge is due.
• Receipts: sent on WhatsApp after each completed trip and itemize the fare before tax, included HST, total charged, supplier, and applicable GST/HST registration number.
• Cancellations: you may cancel before pickup. Repeated last-moment cancellations or no-shows may lead to a cancellation fee or account review.
• Refunds: if something went wrong with a trip or payment, contact support within 30 days and we will investigate; approved refunds return through the original payment provider. Legacy wallet balances are no longer refillable and may be reviewed through support.

5. Community rules

• Treat everyone with respect. No harassment, discrimination, or violence — this cuts both ways between riders and drivers.
• No weapons, illegal goods, or unlawful activity during trips.
• Follow seat-belt and child-restraint laws; drivers may refuse trips that cannot be conducted legally.
• Don't damage vehicles; cleaning or repair costs caused by a rider may be charged to that rider.
• Don't misuse the platform: fake bookings, GPS spoofing, probing our systems, or scraping data will end your account.
• Ratings exist to keep quality high; consistently low-rated accounts (rider or driver) may be reviewed or removed.

6. Driver Terms

To offer rides on Texti AI Mobility Inc. in Newfoundland and Labrador you must, at all times:

• Be at least 21 years old;
• Hold a valid Class 4 (or higher) Newfoundland and Labrador driver's licence;
• Provide and keep current: proof of work eligibility in Canada, vehicle registration, insurance appropriate for ride-hail driving, an annual vehicle safety inspection certificate, and a clear profile photo;
• Drive a vehicle that is no more than 10 model years old with at least 4 doors, matching the vehicle on file;
• Consent to and clear a background screening before activation, and promptly report any change (licence suspension, serious charges) that affects your eligibility;
• Comply with the Highway Traffic Act, municipal bylaws, and all tax obligations on your earnings.

• Independent contractor: you provide transportation fulfilment services to Texti AI Mobility Inc. and decide when to go online and which requests to accept. Nothing in these Terms creates employment, agency, or partnership.
• Earnings: you receive 85% of each completed fare; Texti AI Mobility Inc. retains 15% as its service fee. Earnings remain in a 24-hour clearing period, then become eligible for the automatic weekly transfer to your Stripe connected account or, where enabled, an on-demand Canadian payout. All fares are billed through the platform and accrue to your Texti AI Mobility Inc. earnings balance — accepting cash for a ride is prohibited by the Transportation Network Company Regulations and by these Terms.
• Payout choices: automatic weekly payouts use Stripe Connect. Where the private driver dashboard shows the feature as active, you may instead choose an Interac e-Transfer to the registered email on your account or an EFT bank transfer to a Canadian bank account you securely linked through VoPay. You may only use a payout destination that belongs to you; third-party payouts are prohibited.
• Payout fees and timing: the dashboard displays the cleared earnings, Texti AI Mobility Inc. payout fee, and exact net amount before you enter your PIN and confirm. Interac requires Autodeposit on your registered email. Quoted delivery times are estimates, not guarantees; financial institutions, network processing, weekends, holidays, reviews, and returned transfers can cause delays. If a transfer fails or is returned, Texti AI Mobility Inc. restores the associated earnings and does not retain the disclosed payout fee.
• Taxes: Texti AI Mobility Inc. handles HST on the passenger-facing fare. That does not determine or eliminate your separate income-tax or GST/HST obligations for the contractor services you provide to Texti AI Mobility Inc. You must obtain appropriate tax advice and provide a valid GST/HST registration number when legally required.
• Payout security: VoPay hosts bank connection and returns a reusable payment token. Texti AI Mobility Inc. encrypts that token and does not receive or store your raw institution, transit, or account number.
• Expired documents: if a required document expires, you are automatically taken offline until a valid replacement is verified. Keeping documents current is your responsibility; we send reminders as a courtesy.
• Deactivation: we may suspend or deactivate driver accounts for safety concerns, fraud, document lapses, failed screening, or breach of these Terms. You may appeal through support.

7. Intellectual property

Texti AI Mobility Inc.'s software, branding, and content belong to us or our licensors. We grant you a personal, revocable, non-transferable licence to use the service for its intended purpose. Feedback you send us may be used to improve the service without obligation to you.

8. Privacy

Our Privacy Policy explains what personal information we collect and how we handle it. It forms part of these Terms.

9. Disclaimers

The service is provided "as is" and "as available". We do not guarantee that a driver will always be available, that estimated times are exact, or that the service will be uninterrupted or error-free. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits rights that applicable consumer-protection law says cannot be limited.

10. Limitation of liability

To the maximum extent permitted by law, Texti AI Mobility Inc.'s total liability for any claim arising out of the service is limited to the greater of (a) the amounts you paid to Texti AI Mobility Inc. in the 6 months before the event giving rise to the claim, or (b) CAD $100. We are not liable for indirect, incidental, special, or consequential damages, or for the acts or omissions of riders, drivers, or third-party providers, except where the law does not permit such limits (nothing here limits liability for our own gross negligence, wilful misconduct, or for death or personal injury caused by our negligence).

11. Indemnity

You agree to indemnify Texti AI Mobility Inc. against claims and costs (including reasonable legal fees) arising from your breach of these Terms, your violation of law, or your infringement of someone else's rights while using the service.

12. Suspension and termination

You may stop using Texti AI Mobility Inc. and ask us to close your account at any time. We may suspend or terminate accounts that breach these Terms, create safety risks, or engage in fraud. Sections that by their nature survive termination (payments owed, liability limits, indemnity, governing law) survive.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable in it. Before going to court, contact support — most issues are resolved there. Unresolved disputes are subject to the exclusive jurisdiction of the courts of Newfoundland and Labrador, sitting in St. John's, unless applicable consumer law gives you the right to bring proceedings in your local courts.

14. Changes to these Terms

We may update these Terms as the service evolves. For material changes we will give you notice on WhatsApp before they take effect. Continued use after the effective date means acceptance; if you don't agree, stop using the service and contact us to close your account.

15. Contact

Texti AI Mobility Inc.
Corporation No. 101249
51 Viking Road, St. John's, NL A1B 1J1, Canada
For assistance, message "support" in the company WhatsApp chat.