Last updated: July 31, 2026 · Applies to riders and drivers in Canada, beginning with St. John's, Newfoundland and Labrador
The short version: Texti AI Mobility Inc. runs on WhatsApp, so we collect only what a ride actually needs — who you are, where you're going, and how you pay. We never sell your personal information, we keep driver documents locked behind restricted access, and you can ask us at any time to show you, correct, or delete what we hold about you.
1. Who we are
Texti AI Mobility Inc. ("we", "us") provides a ride-hailing service through WhatsApp that connects riders with independent drivers. Our first market is St. John's, Newfoundland and Labrador, Canada. This policy explains what personal information we collect, why, who we share it with, and the choices you have.
Texti AI Mobility Inc., the Newfoundland and Labrador corporation operating Texti, is responsible for personal information under its control and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information we collect
Information you give us
Account basics: your name, WhatsApp phone number, and (optionally) email address.
Security PIN: stored only as a one-way cryptographic hash — we cannot read it.
Messages: the text, voice notes, photos, and locations you send our WhatsApp assistant so it can serve you.
Driver application materials (drivers only): date of birth, vehicle details, and photos of your proof of work eligibility, driver's licence, vehicle registration, insurance, vehicle inspection certificate, and a profile photo.
Information created when you use Texti AI Mobility Inc.
Trip data: pickup and drop-off locations, route distance and duration, timestamps, fares, ratings, and the driver’s live GPS trail while a ride is active.
Driver location: shared by drivers while online so nearby riders can be matched to them.
Payment and payout records: payment-provider identifiers, authorization and capture status, transaction history, payout destination labels, and any legacy wallet balance. Card details are entered directly with Stripe. A driver's bank account is selected through VoPay; Texti AI Mobility Inc. receives an encrypted reusable token and masked label, not the raw institution, transit, or account number.
Information from others
Background check results (drivers only): status and outcome from an accredited screening provider, obtained with your consent.
Payment confirmations from Stripe or PayPal when a payment method is linked, a fare is authorized or captured, or a payment is refunded; and from VoPay when a driver links a bank account or requests an on-demand payout.
3. How we use it
Purpose
Examples
Providing rides
Matching you with a driver, calculating fares, sharing trip status, sending receipts
Understanding requests
Our AI assistant interprets your messages, voice notes, and photos to act on them
Safety & eligibility
Verifying driver documents, licence class, vehicle standards, and background check status required for ride-hail work in Newfoundland and Labrador
Payments
Linking payment methods, authorizing and capturing ride fares, issuing refunds, preserving legacy transaction records, and processing driver payouts
Support & integrity
Resolving disputes, investigating fraud or misuse, enforcing our Terms
Legal obligations
Tax, accounting, and responses to lawful requests from authorities
We rely on your consent (given when you create an account and, for drivers, when you accept the Driver Terms), on the necessity of processing to deliver the service you asked for, and on legal obligations. We do not use your personal information for third-party advertising, and we do not sell it — full stop.
4. Who sees your information
Between riders and drivers: when a trip is matched, the rider sees the driver's first name, profile photo, vehicle, plate number, rating, live vehicle position, street, and traffic-aware ETA; the driver sees the rider's first name, pickup and drop-off locations, and rating. Texti AI Mobility Inc. relays trip messages without displaying participant phone numbers. When masked voice calling is configured, calls are bridged as audio only and are not recorded. If masked calling is unavailable, calling is disabled rather than exposing a participant number.
Service providers acting for us:
Meta (WhatsApp Business Platform) — message delivery. Your chats with Texti AI Mobility Inc. travel over WhatsApp and are also subject to Meta's terms.
Stripe — rider payment processing and automatic weekly driver payouts.
VoPay (drivers who choose a Canadian on-demand payout) — verifying Interac Autodeposit, securely tokenizing a selected bank account, and processing Interac or EFT payouts. Texti AI Mobility Inc. does not receive or store raw bank account, transit, or institution numbers.
Google (Maps Platform) — geocoding addresses, routes, and ETAs.
Twilio — masked, voice-only trip calls when that feature is activated; calls are not recorded by Texti AI Mobility Inc.
OpenAI — interpreting message text, transcribing voice notes, and reading document photos you submit. We send only what is needed to process your request.
Background screening provider (drivers only) — conducting the check you consent to.
Cloud infrastructure providers — database and hosting services.
Legal reasons: when required by law, court order, or to protect the safety of riders, drivers, or the public.
Business changes: if Texti AI Mobility Inc. is merged or acquired, personal information may transfer with appropriate protections; we will notify you of any material change in how it is handled.
Cross-border processing: some of our service providers (including Stripe, VoPay, Google, Meta, and OpenAI) store or process data in Canada, the United States, or other countries. While there, information is subject to those jurisdictions' laws. We use contractual safeguards with providers and share the minimum necessary.
5. How long we keep it
Account & trip history: kept while your account is active, then deleted or anonymized within 24 months of account closure, except where a longer period is required (e.g., tax records — 7 years).
Driver documents: kept while you drive with us and for 24 months after you stop, to meet insurance, safety, and regulatory obligations.
Conversation context: the short-term memory our assistant uses to follow a conversation expires automatically within about 30 minutes of inactivity.
Payment records: retained per financial record-keeping laws.
6. How we protect it
Messages travel over WhatsApp's encrypted transport; webhook traffic to our servers is verified with cryptographic signatures.
PINs are hashed with bcrypt; they are never stored or logged in readable form.
Driver documents are stored with access restricted to authorized reviewing staff behind authentication.
Payment card data never touches Texti AI Mobility Inc. systems — it goes directly to Stripe, a PCI-DSS Level 1 processor.
Access to production systems is limited, logged, and reviewed.
No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
7. Your choices and rights
Access & correction: ask us what personal information we hold about you and request corrections.
Deletion: ask us to close your account and delete your information, subject to the retention rules above.
Withdraw consent: you may withdraw consent at any time, subject to legal or contractual restrictions — note that some data is essential, so withdrawing may mean we can no longer provide rides.
Location: you control location sharing through WhatsApp; drivers can stop sharing by going offline.
Marketing: we send service messages only. If we ever introduce promotional messages, they will be opt-in with a clear way to opt out, in line with Canada's Anti-Spam Legislation (CASL).
To exercise any of these rights, message "support" in the company WhatsApp chat or write to our registered office. We respond within 30 days.
8. Children
Texti AI Mobility Inc. accounts are for adults: riders must be of age of majority in their province (19 in Newfoundland and Labrador) and drivers must be at least 21. We do not knowingly collect personal information from minors; minors may ride only when accompanied by an adult account holder.
9. Automated processing
Texti AI Mobility Inc. uses automated systems to match riders with nearby drivers, estimate fares (including transparent surge multipliers), and read the documents drivers submit.
Driver identity verification: with a driver's consent, the profile photo submitted during onboarding may be compared against the photo on their driver's licence to confirm the account belongs to the licence holder, and checked against existing accounts to prevent duplicates. This comparison may involve automated image analysis of facial features. Photos are used only for verification and safety — never for advertising — and results only assist our team.
A human always makes the final decision on driver applications, and you can contest any outcome through support.
10. Complaints
If you're not satisfied with how we've handled your privacy concern, contact our Privacy Office first through the company WhatsApp chat or registered office. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca, 1-800-282-1376).
11. Changes to this policy
When we make material changes, we'll notify you on WhatsApp and update the date at the top of this page. Continued use of Texti AI Mobility Inc. after notice means you accept the updated policy.
12. Contact
Texti AI Mobility Inc. Privacy Office Corporation No. 101249 51 Viking Road, St. John's, NL A1B 1J1, Canada Message "support" in the company WhatsApp chat for electronic assistance.